FAQ

Default solution folder, feel free to edit or delete it.

Can't sign in
If you can't remember your password, or can't sign in, start by resetting your password using these steps: Click the "Sign In" button...
Fri, Jun 21, 2019 at 8:15 PM
Problems registering or creating profile
Some people are having problems when trying to register their profile on MouseMingle.com. A common issue is that the profile image they select never l...
Sun, Dec 13, 2015 at 12:49 PM
I haven't gotten the email verification!
MouseMingle.com tries to send the email verification immediately after registration. If you don't see this screen (below), you won't get an verifi...
Fri, Dec 4, 2015 at 2:35 PM
Delete my profile
To delete your profile - permanently: Sign in to your profile. Hover over the person icon in the top-right corner of the page, and choose "Edit P...
Thu, Jan 24, 2019 at 1:42 PM
How do I cancel my recurring payment?
To cancel your recurring payment, follow these steps: Log into your PayPal account - https://www.paypal.com Click on the GEAR in the top-right corner of ...
Tue, May 21, 2019 at 1:03 PM
Blocking another user
Sometimes, for whatever reason, you may want to block a user from seeing your profile and interacting with you. Here's how to do that... Open...
Tue, Dec 8, 2015 at 8:22 PM
Unsubscribe from match emails
To unsubscribe from match emails, follow these steps: Sign in to your profile, Hover on the 'person' icon at the top-right corner of the page...
Tue, Sep 17, 2019 at 2:34 AM
Reporting / flagging inappropriate behavior or profiles
MouseMingle does not create or allow fake profiles, because we want real people to find and connect with each other. We monitor profiles and photos, but...
Sun, Feb 11, 2018 at 2:33 PM
How do I change the age range for MY MATCHES?
If you are getting matches outside of your preferred age range, follow these steps: Edit your profile (Click the 'person' icon, then click '...
Wed, Mar 20, 2019 at 2:41 PM
How do I save a profile, and where do I find the bookmarked profiles?
To save (bookmark) or remove someone's profile: Go to the person's main profile page. To the right of their main profile photo, click the "...
Wed, Nov 28, 2018 at 2:40 PM